Support & Guides
From opening an account to withdrawing funds, you'll find detailed guides for everything here. Our team is available around the clock whenever you need assistance.
Help by Topic
Click any section below to jump straight to the guide you need.
Registration, Login, Password Reset & Verification
Complete guide to depositing via Mobile Pay, Nagad, and Rocket
Withdrawal Process & Timeframes
Bonus Claims, Rollovers & Promotion Queries
Odds, Bet Types, Live Betting & Cash Out
Rules for slots, Live Dealer & Table Games
Account Security, Two-Step Verification & Privacy
App, Loading & Browser Troubleshooting
Step-by-Step Guide
Go to the 1111beat registration page and enter your mobile number. Any Bangladeshi carrier is accepted.
A 6-digit code will be sent to your number. Enter it in the designated field to complete verification.
Use a strong password — at least 8 characters, mixing uppercase, lowercase, and numbers.
Enter your name and date of birth. Accounts cannot be created for users under 18.
Once your account is set up, deposit via Mobile Pay or Nagad and claim your welcome bonus.
Quick Tip: Enter the correct mobile number during registration, as it will be used for payments and verification later.
Click the "Forgot Password" link.
Enter your registered mobile number to receive a reset code.
Verify the code, set a new password, and log in.
After logging in, click the "Transactions" or "Deposit" button from the menu.
Choose whichever is most convenient — Mobile Pay, Nagad, or Rocket.
Deposits start from as little as ৳500. Enter the amount and tap "Confirm".
Send Money via Mobile Pay to the provided number and keep a copy of the transaction ID.
Your balance typically updates within 2–5 minutes.
Please Note: Make sure you enter the correct amount and number when making a deposit. Incorrect details may cause processing delays.
Minimum Deposit: ৳500
Go to the "Transactions" page and select the "Withdraw" tab.
Enter the amount you want to withdraw and the Mobile Pay/Nagad number you'd like it sent to.
Confirm your withdrawal using the OTP sent to your registered number.
Funds are typically credited to your Mobile Pay account within 5–15 minutes.
Terms: If the bonus rollover hasn't been completed, only your original deposit amount can be withdrawn. You'll need to meet the rollover requirement before withdrawing any bonus funds.
The minimum withdrawal amount is ৳500. Requests below this amount will not be processed.
Typically 5–15 minutes. During peak hours, it may take up to 1 hour.
You may need to verify your identity once before your first withdrawal — this is for your security.
If there's been no update after 1 hour, reach out via Live Chat with your transaction ID.
A 100% welcome bonus is automatically credited on your first deposit after opening a new account. No code required.
Rollover refers to how many times you need to bet your bonus amount before you can withdraw. You can track your progress under the "Bonus" section in your dashboard.
If the rollover isn't completed within the validity period, the bonus will be forfeited. Your original deposit will remain intact.
Weekly cashback is automatically credited every Monday morning. 1x rollover applies.
You can't have more than one active bonus at a time. Once the current one is done, you can claim the next.
Use a password of at least 8 characters. Mix uppercase letters, lowercase letters, and numbers.
Enabling OTP verification on every login helps prevent unauthorized access to your account.
No 1111beat staff member will ever ask for your password. If anyone does, report it immediately.
Avoid using public networks when logging into your account.
Keeping login and transaction notifications on means any unusual activity will be caught immediately.
1111beat Security: All data is protected with SSL encryption. We never share your information with third parties.
Direct Support
Our Bengali support team is available 24 hours a day, 7 days a week.
For the fastest assistance, use Live Chat. You'll typically get a response within 5 minutes.
Online NowAvailable 24/7
For more complex issues, reach out by email and we'll send a detailed response within 24 hours.
support@1111beat.bizResponse Within 24 Hours
For common questions, check our detailed FAQ page — you'll likely find the answer there.
View FAQs100+ FAQs
Playing online can come with the occasional hiccup — a stuck deposit, a missing bonus, a forgotten password, or a game that won't load. Many platforms leave users waiting for hours. 1111beat wants to change that experience.
The Help Center here is more than just a page — it's a complete support ecosystem. From written guides to live chat and email support, every channel is staffed by Bangla-speaking representatives who understand your issue and resolve it fast.
Registration is one of the most common pain points for new users. Signing up on 1111beat is actually very straightforward — all you need is your mobile number, OTP verification, and a password. That said, keeping a few things in mind will save you the hassle.
First, make sure the mobile number you provide during registration is active. It will be used to send OTPs for payments, withdrawals, and security verification. If you ever need to change your number, contact the support team — it cannot be changed on your own.
Login issues usually come down to three things: an incorrect password, a temporary account lock after too many failed attempts, or a browser cache or cookie problem. Start by resetting your password. If that doesn't work, clear your browser or switch to a different one. If you're still stuck, reach out via live chat.
It's common to feel concerned when your balance doesn't appear after a deposit. In most cases, this is due to a network delay and resolves on its own within 5–10 minutes. If it's been more than 15 minutes, contact us via Live Chat with your Mobile Pay transaction ID and we'll sort it out right away.
For withdrawals, keep in mind that if the bonus rollover hasn't been completed, only your original deposit amount can be withdrawn. This is 1111beat's policy, not a trick. Your rollover progress is clearly visible on the dashboard, so there's no room for confusion.
Not understanding odds on your first bet is completely normal. 1111beat uses decimal odds. For example, if the odds are 1.85 and you place a ৳1,000 bet, you'll receive ৳1,850 if you win — a profit of ৳850.
Odds change quickly in live betting, so take a moment before placing your bet. You can also use the Cash Out feature to claim a partial or full payout before the match ends.
If Live Casino games won't load, start by checking your internet connection. A slow connection can cause video streaming issues. Try updating your browser or switch to the 1111beat mobile app, which generally offers better performance.
1111beat believes gaming should be fun, not a source of financial stress. That's why every account comes with a daily deposit limit, session time limit, and self-exclusion option. If you feel your gaming is getting out of control, contact our support team right away — we're here to help.
If the page won't load or shows an error, try refreshing it first. If that doesn't help, clear your browser cache. In Chrome, press Ctrl+Shift+Delete to clear it. If the problem persists, try a different browser or device.
If you're experiencing issues with the mobile app, try closing and reopening it. If the problem persists, uninstall and reinstall the app. 1111beat releases regular updates, so keeping the app up to date is always a good idea.
FAQ
Answers to the most commonly asked questions, all in one place.